At slippler.com, we strive for a satisfying shopping experience for every customer. If you are not entirely satisfied with the product you received, you can apply for a return or refund according to the following policy:
I. Return Request Time
You can submit a return request within 30 days of receiving the product. Requests submitted after this period may not be processed.
II. Return Conditions
To ensure a smooth return process, the product must meet the following requirements:
The product must be in unused condition.
Packaging, accessories, and labels must be intact.
The product must not affect resale.
Provide valid order information or proof of purchase.
If the product has quality issues, please provide relevant photos when contacting customer service.
III. Inapplicable Situations for Returns
Returns may not be supported in the following situations:
Obvious damage caused by human error or improper use
Goods missing important accessories or original packaging
Orders exceeding the return application period
IV. Return Process
Submit a return request through the Contact Us page
Provide your order number and a description of the problem
Customer service will provide return instructions after confirmation
Return the goods as instructed
Return address: 430 W 125TH ST, 12J NEWYORK, NY, 10027
Refund will be processed after warehouse confirmation
Packages returned without confirmation may not be processed.
V. Refund Policy
Refunds will be processed after return approval.
The funds will be refunded to the original payment method.
Processing times may vary depending on the bank or payment institution.
Original shipping costs are usually not included in the refund unless there is a quality issue with the product.
VI. Exchange Policy
To exchange an item, please apply for a return first and then place a new order to ensure accurate inventory and order processing.